Problem Solving Skills - School of Business

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PROBLEM SOLVING SKILLS

I - GENERAL INFORMATION
A problem is an undesirable situation in the normal flow of life, or problems that need to be solved urgently in order to continue the normal flow of life. Many times, problems can also be an opportunity. One of the most important conditions for constantly moving forward in businesses is "identifying improvement opportunities" and solving possible "problems".

The truth is that problem solving skills are a team effort. One must be determined in the face of problems, and problem solving must be done in a certain systematic way. This is an “interdisciplinary” approach and problems must be addressed decisively using certain tools (techniques). Problems that occur or may arise in businesses or processes should be solved with the least loss. Thus, while improving, competitive advantage can also be achieved.

II - PURPOSE OF EDUCATION
The purpose of this training program is; To ensure that employees working at any level of an organization learn how to identify and apply problem-solving techniques in order to eliminate the problems they encounter and ensure continuous development. In order to make the right decisions, problems must be diagnosed correctly. Problem solving techniques training includes the information necessary.

III - EXPECTED GAINS FROM EDUCATION

At the end of the training, participants
They will be able to express the problems they encounter within the organization and the decisions they'll make,
By improving decision-making skills, you can use these skills such as achieving consensus and meeting management,
They will be able to analyze problems by bringing up the main problems in businesses,
They will be able to improve their problem solving skills.

IV - EDUCATIONAL CONTENT

What is the problem?
Problem Solving Approach,
Problem Solving Process,
Common Problem types,
Solution keys,
PUKO Cycle,
Brainstorming,
Cause-Effect Analysis,
Six Eyes Technique.